Refund policy

At Luma Bags, we want you to shop with complete peace of mind, knowing that if something doesn’t meet your expectations, you will have an agile, transparent, and hassle-free solution. Our philosophy is based on clarity, ease, and customer satisfaction above all else.

Return and Exchange Period:

30 Natural Days: You have 30 days from the time you receive your order to request a return or an exchange. No pressure, no worries.

Product Conditions:

  • Original Condition: The item must be unused, with its original tags and packaging.
  • Personalized Products: Some special products may not be eligible for returns. This will be clearly stated in the product description.

Shipping Costs and Refunds:

  • Total Transparency: Original shipping costs are non-refundable.
  • Covered by Luma Bags: If the product is defective or there was a shipping error, we cover the return costs.
  • Other Returns: In other cases, the customer is responsible for the return shipping costs.
  • Quick Refunds: Once we receive and inspect the product, we will process the refund to your original payment method within 7 to 10 business days.

Stress-Free Exchanges:

Was the color, size, or style not exactly what you had in mind? We want you to find the perfect bag without feeling at risk. Our exchange policy is simple, efficient, and designed to help you adjust your choice without any issues. Your satisfaction is our top priority.

Steps for a Hassle-Free Return or Exchange:

  1. Contact Us: Send an email to our customer service team with your order number and the reason for the return or the type of exchange you need.
  2. Clear Instructions: You will receive personalized instructions on where and how to send the item back. If return labels apply, we will provide them for you.
  3. Secure Packaging: Make sure the product is well-protected in its original packaging, including tags and proof of purchase, to avoid damage during transport.
  4. Confirmation and Processing: Once we verify the condition of the item, we will process your refund or send the new product. We’ll keep you informed at every stage.

Personalized Assistance:

If you have any doubts, questions, or need additional guidance at any point, our customer service team is here to help. At Luma Bags, we want your experience to be so smooth and reliable that you’ll feel confident that making a purchase was the best decision, completely risk-free and worry-free.